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A Special Integrated Quality Management System designed by Static-A for Operations and Customer Excellence Management

Q: How can you then continue to guarantee the constant quality of products and services?

A: By documenting the way of operating correctly, so that activities are carried out in an orderly and structured manner.

Static-A Customized designed ISO 9001:2015 + CX Implementation quality management system is an excellent tool for achieving the operational and customer excellence at same time. It provides order and structure with an outside-in and inside-out both perspectives.

There are currently more than a million companies and organizations in over a hundred and seventy countries that are certified in accordance with ISO 9001 but integrating QMS with CX Implementation system is one step ahead and so far Static-A is the only company in the world, developed this service with an extra mile blend of CX embed with Quality Management System for a durable and long term operational and customer excellence

Static-A QMS+CX IS PRINCIPLES FOR IMPROVING YOUR ORGANISATION

This system is constructed around 7 principles which form the basis of the new standard (2015 edition):

Customer Focus(CX Blend)

Leadership (CX Synthesis)

Engagement of people

Process Approach

Improvement (CX Centric)

Evidence-based decision Making

Relationship Management

Implementing a framework based on ISO 9001:2015 + CX IS helps your business consistently deliver and drive continual improvement in your products and services. Are you aiming towards an ISO 9001 quality management system embed around CX Management principles and looking for a reliable partner with know-how, extensive experience of the usual methodologies and tools? You’ve come to the right place!

Our consultants have many years’ experience in the fields of Customer Experience, Service and quality management, process management, change management, internal audits, guiding external audits, improvement projects and optimizing quality documentation and follow these phases in your consultation process:-

Defined
Defined
Organized
Organized
Documented
Documented
Controlled
Controlled
Reported
Reported
Measured
Measured

OUR ISO 9001+CX IMPLEMENTATION SERVICE TEAM CAN HELP YOU WITH:

  1. performing a gap analysis in order to compare the current status of your quality management system +CX State with the desired situation;
  2. Building a step-by-step plan for setting up a quality management system and CX
  3. Designing step-by-step plan for adapting your quality management and CX to comply with the new standard requirements
  4. implementing an ISO 9001 quality management system + CX IS in your organization;
  5. following up an ISO 9001 + CX IS quality management system;
  6. scheduling and performing successful internal audits
  7. guiding and supervising external audits
  8. using process management to continuously improve your processes in order to achieve more effective results in an efficient manner;
  9. setting up and augmenting processes, procedures and working directives in collaboration with the various departments in your organization;
  10. Training your staff so that your ISO 9001 +CX IS efforts continue to create an effective change management case in your organization

Our ISO 9001+CX Implementation Service team will be pleased to help you with preparing and implementing your quality management so that you can derive the ultimate benefit from ISO 9001.

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