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“A brand is not what you say it is. It’s what they say it is.”
What is NPS?
In very basic terms, it is a simple and most widely practiced way of measuring and taking action on Customer feedback and growing your business by listening and retaining them.
Net Promoter or Net Promoter Score (NPS) is one of the most applied management tool that can be used to gauge the loyalty of Your Brand/Idea’s customer relationships.
It serves as an alternative to traditional customer satisfaction research and claims to be correlated with your Revenue growth
Design and Implement your NET PROMOTER SCORE (NPS) Feedback program with Static-A (The CX Consulting Company)–
We help you designing your Metrics and gauge your Brand’s Customer Experience Satisfaction and Advocacy
OUR NPS FEEDBACK METRICS & LOOP MANAGEMENT PROGRAM COVERS:
- Implement a Multipurpose Feedback Loop Management
- NPS helps you making your strategy Roadmap
- Measure Campaign Success Against Specific Audiences
- Strengthen Your Referral Process with NPS
- Measure Team Member/Departments Performance
- Identify At-Risk Customers
- Strengthen relation with happy Customers
- NPS-Driven Customer Centric Culture
- Identify potential training issues
B2C Voice of Customers & NPS Programs
Assess and drive customer loyalty at every touch point along the customer journey. Capture and analyze pains and delights, anticipate needs, predict behavior patterns, capture insights and crafts experiences that keep customers keep loving and keep retaining!
B2B Voice of Customers & NPS Programs
Build trust with every client and vendor, create life-long relationships by listening and understand business collaborations at all stages. Grow together!
Voice of Employee & NPS Programs
Create a culture of listening, designing, empowering your Employees. Listen, act, and engage with your people on productivity, work and create individual and teams satisfaction.
Voice of Product & NPS Programs
Develop products that your customers love, understand, use, favor, collect detail product, trends and customer expectation insights to build better products or innovate to meet or exceed customer expectations
CSAT, CES, NPS and Miscellaneous Business Metrics
- Research Design Consulting Program
- Omni-Channel Program Development with Customized Branding
- Data Visualization
- Real Time Dashboard Reporting
- Feedback Loop Closing System
- Ticket Management
- Sentiment Analysis
- Text Analytics
- Post Data Consulting Program