Static-A is a Premier CX, Customer, Employee and Brand Experience Research, Strategy and Consulting Firm having CX Footprints in Pakistan, South Asia, Middle East, Africa and Asia Pacific Regions

Blog
Why You Must Create Total Customer Experience At Your Brand’s Outlets?

Why You Must create Total Customer Experience at your Brand’s Outlets?

Total Customer Experience is used to describe the relationship Your customer has with your business. It is made up of all of the interaction the Customer has had with your business, from the time the customer first made contact with your Brand up to the present day. .

Why You Must create Total Customer Experience at your Outlets?

Total Customer Experience sums up your customers’ loyalty and future relationship of your brand and retail outlets. If they are happy, they will tell their friends, and buy again. If they are unhappy, they will also tell their friends, and you are likely to not receive future business from them or their friends.

Why Customer Experience is important For Your Brand?

  • Higher customer referral rates and customer satisfaction were reported by a study of 860 corporate executives who increased their investment in customer experience (Strativity Group, 2009)
  • It eases Customer acquisition, drives Customer Loyalty and improves Customer Retention (Beyond Philosophy, 2013).
  • Increases Customer satisfaction. When a customer is WOW’d by the experience and has their expectations exceeded, it increases customer satisfaction.
  • Reduces Customer churn. People want to buy from places that make them feel good. Creating an experience that is memorable and enjoyable for the customer will help to keep them coming back for more and not churning away.
  • Create a Competitive advantage and Differentiation. No longer can you compete on price, customers want more, and they want emotional connections with the companies they deal with. Create that experience that keeps them coming back for more. This will create a point of differentiation that you can use as a competitive advantage.

Remember: Loved customers are Loyal customers!

The Brands that are True to their ideas of Good Service as the new Battleground and are Successful in building that Emotional Connection, are the Brands who enjoy the Cult-like Followers that we all Try to Achieve!

Some More Customer Experience Research Facts:

  • 70% of consumers stopped buying goods or services from a company after experiencing Poor Customer Service traits
  • 64% of consumers switch to a company’s competitors after having Poor customer Experience

These sobering statistics show that customers’ perceptions have a profound impact on every organization’s brand equity, customer loyalty and revenue.

Here’s how you can help successfully define, implement and manage your brand’s Customer Experience to deliver on its promises:

  • Come to terms with what your brand really stands for
  • Determine how your brand is (or isn’t) reflected in your customer experience
  • Help employees discover the role they play
  • Align your marketing with your actual c

Building your customer’s journey map will help you to better understand your customers and identify gaps or shortfalls between their Expectations and Reality. Highlight the main points of Interaction and find out how your customers feel while interacting with your sales staff, browsing your website or making Orders at shops. This will help to improve customer experience throughout the whole journey, making it fascinating and Memorable.

Feelings are important

70% of buying experiences are based on how the customers feel they are being treated. Positive and consistent customer experience requires not only trained customer service team but also a human touch. Just a simple smile or “thank you” note will change the tone of your conversation. Such “little things” make the customer experience more positive and form a community of your loyal customers and brand followers.

Listen to your customers

Every day we hear how important it is to listen to our customers but do we really do so? Being a customer advocate requires not only customer-centric company policy but also such skills as an ability to listen and empathize. Listen to your customers, use their suggestions to form your customer service strategy and encourage them to share their ideas.

These easy tips will help you to deliver a flawless experience to your Customers, make their interactions with your brand, memorable and pleasant:

  • Make monthly meeting & strategies to meet your Customers’ Expectations
  • Encourage your customers to share Feedback
  • Measure your sales & customer service team’s performance (Mystery Audits at Shops)
  • Listen to your customers (Run VOC Program)
  • Offer personalized Customer Service
  • use Innovative Technologies (Ecommerce, Web & Blogs)
  • make your Website and Online store user friendly
  • Let your Customers easily reach you!
  • Ask your Customers’ opinions on their last Experiences
  • Then plan to Exceed Customers’ Expectations

When you put yourself into your retail customers’ and website visitors’ shoes and follow these steps you will notice an immediate effect.

If you have worked on these subjects, we would be glad to hear about your Brand’s strategy for improving the overall Customer Experience.

Related Posts
This Post Has 4,249 Comments

  13. If you want to use the photo it would also be good to check with the artist beforehand in case it is subject to copyright. Best wishes. Aaren Reggis Sela

  14. If you want to use the photo it would also be good to check with the artist beforehand in case it is subject to copyright. Best wishes. Aaren Reggis Sela

  22. Good answers in return of this difficulty with firm arguments and explaining the whole thing on the topic of that. Nicola Care Kaspar

  29. Thanks for the marvelous posting! I actually enjoyed reading it, you can be a great author.I will be sure to bookmark your blog and may come back sometime soon. I want to encourage continue your great job, have a nice morning! Demarcus Wallor

  32. I’m extremely pleased to discover this website. I wanted to thank you for ones time just for this fantastic read!! I absolutely enjoyed every part of it and i also have you bookmarked to see new stuff in your site.

  33. Thanks for the suggestions you have shared here. Something else I would like to express is that laptop or computer memory specifications generally increase along with other advances in the engineering. For instance, if new generations of processor chips are brought to the market, there is certainly usually a similar increase in the size preferences of all computer system memory and hard drive space. This is because software program operated simply by these processor chips will inevitably increase in power to take advantage of the new technology.

  45. Do you want to hit the jackpot in your SEO efforts? this online marketing offer is for you. I offer you the most advance and safe link building method thrive to your site top SERPS and traffic to your Website or Video.

  47. Do you want to hit the jackpot in your SEO efforts? this online marketing offer is for you. I offer you the most advance and safe link building method thrive to your site top SERPS and traffic to your Website or Video.

  49. Do you want to hit the jackpot in your SEO efforts? this online marketing offer is for you. I offer you the most advance and safe link building method thrive to your site top SERPS and traffic to your Website or Video.

  135. People with high intuition are not liked very much, they are secretly admired, but most of the time they are not loved because they do not come to their job, they are also distant to those around them because they know the facts, life for these people is extra difficult and tiring.

  137. People with high intuition are not liked very much, they are secretly admired, but most of the time they are not loved because they do not come to their job, they are also distant to those around them because they know the facts, life for these people is extra difficult and tiring.

  138. People with high intuition are not liked very much, they are secretly admired, but most of the time they are not loved because they do not come to their job, they are also distant to those around them because they know the facts, life for these people is extra difficult and tiring.

  139. People with high intuition are not liked very much, they are secretly admired, but most of the time they are not loved because they do not come to their job, they are also distant to those around them because they know the facts, life for these people is extra difficult and tiring.

  140. People with high intuition are not liked very much, they are secretly admired, but most of the time they are not loved because they do not come to their job, they are also distant to those around them because they know the facts, life for these people is extra difficult and tiring.

  141. People with high intuition are not liked very much, they are secretly admired, but most of the time they are not loved because they do not come to their job, they are also distant to those around them because they know the facts, life for these people is extra difficult and tiring.

  142. People with high intuition are not liked very much, they are secretly admired, but most of the time they are not loved because they do not come to their job, they are also distant to those around them because they know the facts, life for these people is extra difficult and tiring.

  143. People with high intuition are not liked very much, they are secretly admired, but most of the time they are not loved because they do not come to their job, they are also distant to those around them because they know the facts, life for these people is extra difficult and tiring.

  144. People with high intuition are not liked very much, they are secretly admired, but most of the time they are not loved because they do not come to their job, they are also distant to those around them because they know the facts, life for these people is extra difficult and tiring.

  145. People with high intuition are not liked very much, they are secretly admired, but most of the time they are not loved because they do not come to their job, they are also distant to those around them because they know the facts, life for these people is extra difficult and tiring.

  146. People with high intuition are not liked very much, they are secretly admired, but most of the time they are not loved because they do not come to their job, they are also distant to those around them because they know the facts, life for these people is extra difficult and tiring.People with high intuition are not liked very much, they are secretly admired, but most of the time they are not loved because they do not come to their job, they are also distant to those around them because they know the facts, life for these people is extra difficult and tiring.

  147. People with high intuition are not liked very much, they are secretly admired, but most of the time they are not loved because they do not come to their job, they are also distant to those around them because they know the facts, life for these people is extra difficult and tiring.

  148. People with high intuition are not liked very much, they are secretly admired, but most of the time they are not loved because they do not come to their job, they are also distant to those around them because they know the facts, life for these people is extra difficult and tiring.

  149. People with high intuition are not liked very much, they are secretly admired, but most of the time they are not loved because they do not come to their job, they are also distant to those around them because they know the facts, life for these people is extra difficult and tiring.People with high intuition are not liked very much, they are secretly admired, but most of the time they are not loved because they do not come to their job, they are also distant to those around them because they know the facts, life for these people is extra difficult and tiring.

  220. I’m not sure why but this web site is loading very slow for me. Is anyone else having this problem or is it a problem on my end? I’ll check back later on and see if the problem still exists.

  225. Thanks for a marvelous posting! I really enjoyed reading it, you’re a great author. I will be sure to bookmark your blog and may come back very soon. I want to encourage you to definitely continue your great posts, have a nice morning!

  230. Benzersiz bir şekilde bakımlı olarak çok özel bir şehvet hissi sunacak mükemmel bir stille seksiyim. Özel, çok özel ve harika deneyimler sunan mükemmel bayanlardan biriyim. 21 yaşındayım, 172 cm boyunda, 63 kg, size eşsiz bir memnuniyet verecek, tam bir zevk duygusu için benimle takılacağınızı söyleyebilirim. escort Ben seçkin eskortlardan biriyim, çok özel ve harika görünümlü kadın, her yönünü tatmin etmek için özgürce takıldığımı fark edecek saatlerimi benimle deneyimlemek eşsiz olacak.

  232. Benzersiz bir şekilde bakımlı olarak çok özel bir şehvet hissi sunacak mükemmel bir stille seksiyim. Özel, çok özel ve harika deneyimler sunan mükemmel bayanlardan biriyim. 21 yaşındayım, 172 cm boyunda, 63 kg, size eşsiz bir memnuniyet verecek, tam bir zevk duygusu için benimle takılacağınızı söyleyebilirim. escort Ben seçkin eskortlardan biriyim, çok özel ve harika görünümlü kadın, her yönünü tatmin etmek için özgürce takıldığımı fark edecek saatlerimi benimle deneyimlemek eşsiz olacak.

  233. Benzersiz bir şekilde bakımlı olarak çok özel bir şehvet hissi sunacak mükemmel bir stille seksiyim. Özel, çok özel ve harika deneyimler sunan mükemmel bayanlardan biriyim. 21 yaşındayım, 172 cm boyunda, 63 kg, size eşsiz bir memnuniyet verecek, tam bir zevk duygusu için benimle takılacağınızı söyleyebilirim. escort Ben seçkin eskortlardan biriyim, çok özel ve harika görünümlü kadın, her yönünü tatmin etmek için özgürce takıldığımı fark edecek saatlerimi benimle deneyimlemek eşsiz olacak.

  234. Benzersiz bir şekilde bakımlı olarak çok özel bir şehvet hissi sunacak mükemmel bir stille seksiyim. Özel, çok özel ve harika deneyimler sunan mükemmel bayanlardan biriyim. 21 yaşındayım, 172 cm boyunda, 63 kg, size eşsiz bir memnuniyet verecek, tam bir zevk duygusu için benimle takılacağınızı söyleyebilirim. escort Ben seçkin eskortlardan biriyim, çok özel ve harika görünümlü kadın, her yönünü tatmin etmek için özgürce takıldığımı fark edecek saatlerimi benimle deneyimlemek eşsiz olacak.

  236. As the admin of this website is working, no hesitation very shortly it will be well-known, due to its quality contents. Annnora Dalis Posehn

  238. Thanks for any other informative site. Where else could I am getting that kind of info written in such an ideal method? I have a venture that I am just now running on, and I have been at the glance out for such information.| Astra Forbes Sjoberg

  241. It’s truly very difficult in this active life to listen news on TV, thus I only use world wide web for that purpose, and take the hottest news.

  247. hello there and thank you for your info – I’ve definitely picked up anything new from right here. I did however expertise a few technical points using this site, since I experienced to reload the website many times previous to I could get it to load properly. I had been wondering if your web hosting is OK? Not that I’m complaining, but slow loading instances times will very frequently affect your placement in google and could damage your high quality score if advertising and marketing with Adwords. Well I’m adding this RSS to my e-mail and could look out for a lot more of your respective interesting content. Ensure that you update this again very soon.|

  252. I think this is one of the most vital info for me. And i am glad reading your article. But wanna remark on some general things, The website style is perfect, the articles is really excellent : D. Good job, cheers.

  257. Amazing blog! Is your theme custom made or did you download it from somewhere? A design like yours with a few simple adjustements would really make my blog shine. Please let me know where you got your design. Appreciate it

  258. Excellent beat ! I wish to apprentice while you amend your web site, how could i subscribe for a blog web site? The account aided me a acceptable deal. I had been tiny bit acquainted of this your broadcast provided bright clear concept.

  284. Cheeky Monkey Toys is a store where you will find a joyful collection of high quality, interactive toys to awaken the untamed mind of your child.

  285. The Word Power web site is a free educational resource that enables students to learn English online through its extensive English grammar section, as well as many others.

  317. Thanks for your ideas. One thing I have noticed is that banks and financial institutions know the spending habits of consumers and understand that most people max out their credit cards around the holidays. They wisely take advantage of this fact and start flooding your inbox and snail-mail box with hundreds of 0 APR credit card offers soon after the holiday season ends. Knowing that if you are like 98% of the American public, you’ll jump at the chance to consolidate credit card debt and transfer balances to 0 APR credit cards. bbbaaaa https://headachemedi.com – buy Headache pain meds

  493. Thanks for your tips. One thing we have noticed is always that banks and also financial institutions have in mind the spending behavior of consumers and also understand that a lot of people max out there their own credit cards around the holiday seasons. They prudently take advantage of this kind of fact and begin flooding the inbox and also snail-mail box together with hundreds of Zero APR card offers immediately after the holiday season comes to an end. Knowing that in case you are like 98% of all American open public, you’ll hop at the possiblity to consolidate personal credit card debt and move balances for 0 interest rates credit cards. gggffhk https://headachemedi.com – Headache medications for sale

  527. Thanks for your thoughts. One thing I’ve got noticed is the fact banks in addition to financial institutions understand the spending behaviors of consumers and as well understand that the majority of people max out and about their real credit cards around the breaks. They smartly take advantage of that fact and commence flooding ones inbox in addition to snail-mail box having hundreds of no-interest APR credit cards offers shortly after the holiday season concludes. Knowing that for anyone who is like 98% of American community, you’ll soar at the possible opportunity to consolidate consumer credit card debt and shift balances towards 0 interest rate credit cards. kkkjiln https://thyroidmedi.com – hyperactive thyroid treatment

  596. Thanks for your thoughts. One thing I’ve got noticed is the fact banks in addition to financial institutions understand the spending behaviors of consumers and as well understand that the majority of people max out and about their cards around the breaks. They smartly take advantage of that fact and then start flooding ones inbox in addition to snail-mail box having hundreds of no interest APR credit cards offers shortly after the holiday season concludes. Knowing that for anyone who is like 98% in the American general public, you’ll soar at the possible opportunity to consolidate consumer credit card debt and switch balances towards 0 interest rate credit cards. mlllkno https://stomachmedi.com – best otc stomach meds

  670. Thanks for your ideas. One thing I have noticed is that banks and financial institutions know the spending habits of consumers and understand that most people max out their credit cards around the holidays. They wisely take advantage of this fact and start flooding your inbox and snail-mail box with hundreds of 0 APR credit card offers soon after the holiday season ends. Knowing that if you are like 98% of the American public, you’ll jump at the chance to consolidate credit card debt and transfer balances to 0 APR credit cards. bbbbaba https://pancreasmedi.com – buy stomach pain meds